Frequently Asked Questions

What documents do I need to bring to be seen?

What documents are required for a work-related injury patient?

What is the policy for minors?

A patient under the age of 18 must be accompanied by a parent or legal guardian. If the accompanying adult is not the parent or legal guardian, he must have a completed Authorization To Treat A Minor, signed by the parent or legal guardian authorizing treatment and billing for services rendered, as well as a copy of identification of the signing person. The parent, guardian, or adult will also need to provide photo identification, proof of insurance, and proof of guardianship if applicable.

What is a Video Visit?

Video visits are reserved for patients with symptoms consistent with potential COVID-19 infection (ie..upper respiratory problems, fever, chills, congestion, body aches, vomiting, sore throat, loss of taste or smell). We have excellent technology to help you get the care you need and spend less time in the waiting room. You might not even have to leave your home, with the option to be evaluated by one of our physicians via HIPAA-compliant video. You will receive instructions via text message to complete clinic registration electronically and join the video call. If the physician determines that you need to come in to the clinic for any reason (ie Strep test, Flu test, shots etc.), you will be informed during the video consultation.

What is an In-person Visit?

In-person visits are better suited for patients with trauma, injuries, UTIs, work comp related visits, physicals and Employer Health Services. If seen in clinic, only the patient is allowed entrance (unless the patient is a minor accompanied by an adult or requires assistance). Patients who are seen in clinic are thoroughly screened prior to entry and must wear a mask. Our doors are locked, so please call (580)357-4200 once you have arrived. Our staff is ready to assist you.